Mother and Child Pte Ltd is committed to protecting and respecting your privacy.
1.1 This Policy statement provides information on the obligations and policies of M&C in respect of an individual customer’s Personal Data. M&C undertakes to use reasonable efforts in applying, where practicable, those principles and the processes set out herein to its operations.
1.2 M&C's officers, management, and members of staff shall use reasonable endeavours to respect the confidentiality of and keep safe any and all Personal Data collected and/or stored and/or disclosed and/or used for, or on behalf of, M&C. M&C shall use reasonable endeavours to ensure all collection and/or storage and/or disclosure and/or usage of Personal Data by M&C shall be done in an appropriate manner and in accordance to the Act and this Policy.
1.3 For the purposes of this Policy, in line with the provisions under the Personal Data Protection Act 2012 (No. 26 of 2012) (the “Act”), “Personal Data” shall mean data, whether true or not, about an individual customer who can be identified from that data; or from that data and other information to which an organisation has or is likely to have access. Such Personal Data shall also refer to that which is already in the possession of M&C or that which shall be collected by M&C in the future.
2. Contacting the Data Protection Officer
2.1 Where you legitimately request access to and/or correction of Personal Data relating to you which is in the possession and control of M&C, M&C shall provide and/or correct that data in a reasonable time and manner in accordance with its standard procedures as stated hereinafter.
2.2 In accordance with the Act, M&C has established a process for receiving and responding to any query or complaint that may arise with respect to the application of this Act. To ensure that M&C receives your complaints and enquiries, please send the same via email to the Data Protection Officer (the “DPO”) of M&C at the following email address: email@example.com
2.3 Should you not wish M&C to use your Personal Data for any of the purposes listed in Clauses 3.2 to 3.4, or not to receive promotional materials from M&C, you may opt out by sending a clearly worded email to the DPO via the email address provided in Clause 2.2. Your request shall be processed within a reasonable time.
3. Statement of Practices
Types of Personal Data Collected:
3.1 As part of its day to day activities, M&C may collect from you, through various means, including via our websites, smart phone applications, marketing events such as road shows and any forms used by M&C from time to time, the following Personal Data: your name, spouse’s name, child’s name, postal address; phone number (including mobile); e-mail address; bank account/credit card details; gender; Personal Data of your emergency contacts; IP addresses; and photographs and images.
Purpose of Collection of Personal Data
3.2 The above Personal Data mentioned in Clause 3.1 is collected for the purposes of processing your application and registration of your account with M&C, details for provision of our services, and to ascertain if you are eligible for discounts, privileges or benefits or other related purposes; to conduct market research and analysis; for direct marketing through voice calls; text messages; email; direct mail and facsimile messages; for payment and/or credit control purposes; to notify you of any changes to our policies or services which may affect you; to respond to queries and feedback; for identification and club access; maintaining and updating your membership details; and informing you of new developments, services, promotions of M&C and other third parties which we are associated with.
Disclosure of Personal Data
3.3 In order to carry out the functions described above, M&C may, from time to time, disclose your Personal Data internally.
3.4 Without derogating from any of the above, M&C may also disclose your Personal Data to the following third parties, namely: regulators and law enforcement officials; lawyers; auditors; third party service providers and consultants; third party investors; credit, debit and charge card companies, banks and other entities processing payment; and any agent or subcontractor acting on M&C’s behalf for the provision of M&C’s services.
3.5 M&C may disclose your Personal Data to the above mentioned parties also in the occurrence of any of the following events, namely, to the extent that M&C is required to do so by the law; in connection with any legal proceedings or prospective legal proceedings; to establish, exercise or defend M&C’s legal rights; to the purchaser (or prospective purchaser) of any company, business or asset which M&C is (or is contemplating) selling; to any person and/or entity for the purpose of processing such information on M&C’s behalf; to third parties who provide services to M&C or on its behalf; to any third party that purchases M&C or M&C’s companies, business or any part of M&C or M&C’s business; for the purposes of disaster recovery; and any other purpose with your specific consent.
Optional Provision of Personal Data
3.6 In some instances, you may also be requested to provide certain Personal Data that may be used to further improve M&C’s products and services and/or better tailor the type of information presented to you. In most cases, this type of data is optional although, where the requested service is a personalised service, or provision of a product or dependent on your providing all requested data, failure to provide the requested data may prevent M&C from providing the service to you. This type of data includes, but is not limited to: your age; gender; profession; hobbies and leisure activities; other related products and services subscribed to; and family and household demographics.
3.7 Under certain circumstances, telephone calls made to M&C are recorded for the purposes of quality control, appraisal, as well as staff management and development. In such an event, by agreeing to this Policy, you hereby give your clear and unambiguous consent for the collection, use and disclosure of such Personal Data in accordance to this Policy.
4. Accuracy of Personal Data
Where possible, M&C will validate data provided using generally accepted practices and guidelines. This includes the use of check sum verification on some numeric fields such as account numbers or credit card numbers. In some instances, M&C is able to validate the data provided against pre-existing data held by M&C. In some cases, M&C is required to see original documentation before we may use the Personal Data such as with Personal Identifiers and/or proof of address. To assist in ensuring the accuracy of your Personal Data in the possession of M&C, please inform us of any updates of any parts of your Personal Data by sending a clearly worded email to the DPO at the email address earlier provided.
6. Protection of Personal Data
M&C uses commercially reasonable physical, managerial, and technical safeguards to preserve the integrity and security of your Personal Data and will not knowingly allow access to this data to anyone outside M&C, other than to you or as described in this Policy. However, M&C cannot ensure or warrant the security of any information you transmit to M&C and you do so entirely at your own risk. In particular, M&C does not warrant that such information may not be accessed, altered, collected, copied, destroyed, disposed of disclosed or modified by breach of any of M&C’s physical, technical, or managerial safeguards.
7. Access and Correction of Personal Data
7.1 In accordance with Clause 2.1 of this Policy, you have the right to:
a) check whether M&C holds any Personal Data relating to you and, if so, obtain copies of such data; and
b) require M&C to correct any Personal Data relating to you which is inaccurate for the purpose for which it is being used.
7.2 M&C reserves the right to charge a reasonable administrative fee in order to meet your requests under Clause 7.1. Upon payment of the requisite fee, your request shall be processed within a reasonable time.
7.3 If you wish to verify the details you have submitted to M&C or if you wish to check on the manner in which M&C uses and processes your personal data, M&C’s security procedures mean that M&C may request proof of identity before we reveal information. This proof of identity will take the form of full details of name, membership number and NRIC or Passport or Fin number. You must therefore keep this information safe as you will be responsible for any action which M&C takes in response to a request from someone using your membership details. We would strongly recommend that you do not use the browser's password memory function as that would permit other people using your terminal to access your personal information.
8. Storage and Retention of Personal Data
M&C will delete, as reasonably possible, or otherwise anonymise any Personal Data in the event that the Personal Data is not required for any reasonable business or legal purposes of M&C and where the Personal Data is deleted from M&C's electronic, manual, and other filing systems in accordance with M&C's internal procedures and/or other agreements.
9. Contacting you
To the extent that any of the communication means which you have provided M&C with (which may include, your telephone number and fax number) is/will be listed on the Do Not Call Registry (the “DNC”), by agreeing to this Policy through your signing of the sign-up forms, consent forms, or by any other means of indication, you hereby grant M&C your clear and unambiguous consent to contact you using all of your communication means you have provided to M&C including using SMS and MMS messages for the above purposes. This will ensure your continued enjoyment of M&C’s promotional rates and services
10. Change Policy
M&C reserve the right to alter any of the clauses contained herein in compliance with local legislation and/or to meet its global policy requirements, and for any other purpose deemed reasonably necessary by M&C. You should look at these terms regularly. If you do not agree to the modified terms, you should inform us as soon as possible of the terms to which you do not consent. Pending such notice, if there is any inconsistency between these terms and the additional terms, the additional terms will prevail to the extent of the inconsistency.
11. Governing Law
This Policy is governed by and shall be construed in accordance with the laws of Singapore. You hereby submit to the non-exclusive jurisdiction of the Singapore courts.
12.1 This Policy only applies to the collection and use of Personal Data by M&C. It does not cover third party sites to which we provide links, even if such sites are co-branded with our logo. M&C does not share your Personal Data with third party websites. M&C is not responsible for the privacy and conduct practices of these third party websites, so you should read their own privacy policies before disclosure of any Personal Data to these websites.
12.2 M&C will not sell your personal information to any third party without your permission, but we cannot be responsible or held liable for the actions of third party sites which you may have linked or been directed to M&C’s website.
12.3 M&C’s websites do not target and are not intended to attract children under the age of 18 years old. M&C does not knowingly solicit personal information from children under the age of 18 years old or send them requests for personal data.
Personal Data Protection Policy
Call: +65 6836 0063
Write to our Data Protection Officer at:
Data Protection Officer
Mother and Child Pte Ltd
#03-11 Tanglin Mall
163 Tanglin road,